Frequently Asked Questions

Lightroom Presets are amazing tools that work like magic buttons for your photos! They’re similar to those cool filters you see on Instagram, but they’re specifically designed for professional photographers.

By just clicking once, you can transform your photos and make them look stunning. We’ve been crafting these presets for years, and they’re still our go-to for all kinds of projects, whether they’re large commercial endeavors or simple holiday snapshots.

We provide detailed product descriptions, specifications, and, in some cases, previews or demos to help you make an informed decision before purchasing a digital product. Please review this information thoroughly to ensure compatibility with your needs and expectations.

Yes, except for “LUZ 7” and “LUZ 8”. Our presets are compatible with both formats

If you encounter any issues or need support for a digital product, please reach out to our customer support team. We are here to assist you and ensure a positive experience with our products. Thank you for your understanding and cooperation. If you have any further questions or concerns, feel free to contact our customer support team.

It is important to carefully review your order before completing the purchase. Unfortunately, we cannot process refunds for accidental purchases or errors on the part of the customer. We recommend double-checking your order before confirming the purchase.

If you encounter any technical issues or problems with the digital product, please contact our customer support team. We will do our best to assist you and address any technical concerns you may have.

Installing your Mobile Preset is as easy as pie! Just follow this link for simple step-by-step instructions: http://terralou.com/presets/how-to-install-mobile-presets/

Don’t worry one bit! We’ve thoroughly tested all our presets, and they’re designed to work perfectly. If you’re experiencing any issues, just drop us an email at terralou@valentinabrentersphotography.com, and we’ll guide you through the process step by step.

Don’t let that discourage you! Look out for a small square icon with an arrow located in the top right corner of your screen. Click on it, and you’ll be able to proceed with the next steps, including saving the image.

Absolutely! That’s the beauty of presets—they’re designed to make editing super easy, even for beginners. We’ve done all the heavy lifting for you, so all you need to do is click a button to give your photos that professional touch. Of course, you can always make some tweaks to suit your personal style!

Once you’ve made your payment, your presets are immediately available for you to download! You’ll find them waiting for you on the confirmation page after completing your purchase.

Yes, you’ll need to have the Adobe Lightroom CC app installed on your phone. But don’t fret—it’s completely free to download and use!

Yes, indeed! Once you’ve bought our presets, they’re yours to keep forever and ever!

To use our presets on your desktop, make sure you have Lightroom version 7.3 or higher, as our files are in the xmp format.

Depending on your chosen payment method, you’ll be charged either in USD or Euro.

Absolutely! Our mobile presets work smoothly on both iPhones and Androids, while our desktop versions are fully compatible with both Mac and Windows computers.

No need to fret! Sometimes, technology can be a little tricky. Simply open up Lightroom and follow the instructions we’ve sent you. And if you find yourself still stuck, just shoot us an email at terralou@valentinabrentersphotography.com, and we’ll be more than happy to assist you right away!

Our team is here to assist you in Spanish, English, or Dutch—whichever language you’re most comfortable with!

Unfortunately, we do not provide refunds for digital products based on dissatisfaction. We encourage customers to carefully review product details and specifications before making a purchase decision.

No, currently we do not offer a return or refund policy for digital products.

Digital products, by their nature, are non-tangible goods that are delivered electronically. Once a digital product has been downloaded or accessed, it cannot be returned. Unlike physical goods, digital products cannot be shipped back for a refund.